Reporting CCMS Scheduler application errors

When you report errors, provide information such as the reproduction steps, logs and configuration details.

Include the following information in the OTRS ticket:

• Write down the steps required to reproduce the issue
• Describe the expected result
• Provide the installed version of the component
• Provide the time when the issue occurred
• Provide a copy of the wrapper.log file at %SchedulerDir%/logs as an attachment
• Provide a copy of the schedule.xml file at %SchedulerDir%/conf as an attachment