Ticket queues

A ticket's queue indicates the type of ticket, whether a bug or an enhancement, and the person currently responsible for it: Infrastructure, Development, Support, or Services.

Note: Some customers might have a different set of queues.


Queue	Description
Dita-CMS	This is the default queue with new tickets that pertain to the IXIA CCMS product
Dita-CMS: IT	IXIA CCMS Customer Support investigated this ticket, but it requires further investigation or a fix from the infrastructure team
Dita-CMS: Reproduced	IXIA CCMS Customer Supportinvestigated this ticket and reproduced the issue, but it requires further investigation or a fix from the Development team
Services	IXIA CCMS Customer Supportinvestigated this ticket and reproduced the issue, but it requires further investigation by the IXIASOFT Professional Services team Note: The Services team evaluates whether it is possible to implement a solution within the existing IXIA CCMS configuration or will require custom development. If it requires custom development, Services provides you with a Statement of Work (SOW). See Ticket evaluation.