Send an assignment back to a user with a specific role

You can send an assignment back to users if you need them to work on an assignment again, even if they indicated they were finished.

About this task

This sends the assignment back to all users assigned through a specific role. If any users with this role were finished, this removes the finished check mark from the object icon and makes the assignment active again for them. It has no effect on users who are not yet finished.

Note: You can only send an assignment back once after at least one user marked the topic or assignment as finished. The assignment must still have an active assignment for a given role and its related status at that point in the workflow.

To send an assignment back to users with a specific role:

Procedure

  1. Click Move icon.
  2. Locate the role for the users to receive back the assignment.
  3. In the role, click the Send assignment back checkbox.
  4. Optional: If required, make any other changes to the assignment before sending it back.
  5. Click Move.

Results

The assignment switches back to To do for all the users assigned to that role.