Examine a CCMS Output Generator log file

There are three main IXIA CCMS Output Generator log files: service logs, transformation logs, and DITA Open Toolkit logs you can use to troubleshoot your output when output errors occur.

If an error occurs, review the CCMS Output Generator logs, which is returned to the client in the output directory and in an error.zip file. Also, review the wrapper.log service logs or the transformation and DITA Open Toolkit logs.

Note: In a dedicated SaaS deployment, your access to the Output Generator is limited. Some tasks require the use of the Output Generator Access Tool (OGAT).
Table 1. CCMS Output Generator logs

Log type

Location

Action

Service

%OutputGenDir%/logs/ wrapper.log
Examine this log if you cannot properly start the CCMS Output Generator or if you get the following error message:
The Ixiasoft Output Generator is not available. Please contact your system administrator.

Transformation

<job_id>.build.log, stored in zipped output file

Examine this log to investigate Issues related to processor and conductor files

DITA-OT

<job_id>.build.log, stored in zipped output file

Examine this log for issues related to the DITA-OT transformation, such as invalid hyperlinks
Note: To return the .build.log file in the zipped output file, set the keep.log.files system parameter to true in the %OutputGenDir%/conf/client/preprocessors.xml file in a preprocessor element.

To examine a CCMS Output Generator log file :

  1. Locate and review the service logs in wrapper.log.
  2. Locate and review the CCMS Output Generator log, which merges:

    • The transformation logs generated by the CCMS Output Generator

    • The DITA Open Toolkit logs generated by the DITA-OT

  3. Locate and review the error.zip, which is also included in the output directory.