Enable email notifications for CCMS Web

You can configure IXIA CCMS Web to send an email to users if an important change happens to one of their assignments. For example, users can receive notifications when they are assigned to a new assignment created in CCMS Web.

This might require access to IXIA CCMS Scheduler.
Important: Make configuration changes in a test environment and confirm they work before copying them to a production environment.

To enable email notifications for CCMS Web:

  1. In the TEXTML Administration perspective, connect to your server.
  2. Expand the Content Store's Repository node, and locate the triggerswebplatform.xml file in the /system/conf/ collection.
  3. Check out the file and open it for editing.
  4. To enable email notifications when an object is assigned to a user, remove the <!-- and --> comment tags surrounding the trigger. 
    <class applyOn="assignTo" className="com.ixiasoft.application.command.triggers.assignments.CreateTicket" />
    Note: Once activated, this trigger sends notifications whenever a user is assigned to any object in CCMS Web. You cannot configure this trigger to send notifications only for specific objects, such as objects sent for Approval or Collaborative Review.
  5. To enable email notifications when an object changes status, remove the <!-- and --> tags for this trigger: 
    <class applyOn="changeStatus" className="com.ixiasoft.application.command.triggers.CreateTicketOnStatusChangeTrigger" />
    Note: Once activated, this trigger sends notifications when any object in CCMS Web changes status. You cannot configure this trigger to send notifications only for specific objects, such as objects sent for Approval or Collaborative Review.
  6. Save, close, and check in the file.
  7. If email notifications have not previously been set up in your system, enable and configure email notifications by taking the following actions:
    1. In CCMS Scheduler, enable the CCMS Activity Report job. For more information, see how to configure the IXIA CCMS Activity Report in the Installing IXIA Scheduler.
    2. Configure the email template in the change_status_ticket.xsl file. For instructions, see the change_status_ticket.xsl section in Installing IXIA Scheduler.
      For example, you can customize the content of the email notification and specify the URL of CCMS Web.
    3. See Installing IXIA Scheduler to configure regular reminder emails and other optional settings.