Why is the Output Generator failing to generate output in a Citrix environment?

The monitor port is not set correctly.

Description

When users attempt to generate output in a Citrix environment, the following error is displayed:

Solution

All Citrix users should set their monitor port in the MadCap IXIA CCMS Preferences window to the number "0".

  1. Click Window > Preferences
  2. In the left pane, click IXIASOFT CCMS.
  3. In the Monitor Port box, type 0.
  4. Click Apply.
  5. Click OK.