Reporting CCMS Output Generator application errors
When you report errors such as Cannot build output or after a task or job is disabled, provide information such as the steps you took to reproduce the error, logs, and configuration details.
Include the following information in the OTRS ticket:
- Write down the steps required to reproduce the issue.
- Describe the expected result.
- Provide the installed version of the component.
- Provide the time when the issue occurred.
Optional:
- Provide copies of the topics and maps required to reproduce the problem.
- Create a .zip of the full CCMS Output Generator installation.