Reporting CCMS Output Generator application errors

When you report errors such as Cannot build output or after a task or job is disabled, provide information such as the steps you took to reproduce the error, logs, and configuration details.

Include the following information in the OTRS ticket:

  • Write down the steps required to reproduce the issue.
  • Describe the expected result.
  • Provide the installed version of the component.
  • Provide the time when the issue occurred.

Optional:

  • Provide copies of the topics and maps required to reproduce the problem.
  • Create a .zip of the full CCMS Output Generator installation.