Why does IXIA CCMS Web display errors when opening topics?
You can increase the amount of memory allocated to the Tomcat server.
Description
When trying to open a topic in IXIA CCMS Web, a Document cannot be loaded or a 500 internal server error appears. The [CCMS Web Path]/apache-tomcat-[version]/logs/ixiasoft-ccms.log file also shows the following error: Caused by: java.lang.OutOfMemoryError: GC overhead limit exceeded.
Solution
For a Windows installation, perform the following:
- On the Tomcat server, click
- In the Services window, right-click the Tomcat entry. Click Properties.
- Copy the Service name and paste it into a Notepad file.
- In a command window, type [CCMS Web
Path]/apache-tomcat-[version]\bin\tomcat9w.exe" //ES//[Tomcat service
name] where
[Tomcat service name]
is the value pasted into Notepad. For example, type the following: C:\Ixiasoft\cmsweb\apache-tomcat-9.0.8\bin\tomcat9w.exe //ES//tomcat-ccms - In the Ixiasoft Tomcat CCMS
Properties dialog box, on the Java tab, change the Maximum
memory pool value to
2048
- Click OK.
- In the Services window, right-click the Tomcat entry. Click Stop.
- Right-click the Tomcat entry. Click Start.
For a Linux installation, perform the following:
- Edit the [CCMS Web Path]/apache-tomcat-[version]/bin/setenv.sh file.
- Change
-Xmx1024m
to-Xmx2048m
. - At a Linux prompt, type the following:
/sbin/service tomcat-ccms restart