Resolve unable to process document before allowed time error

When generating the output for a large document, the process may time out.

When the time required to process the output is longer than the timeout configured in CCMS Output Generator for the output type you selected, you receive an error notification.
Figure: Output type time out notification
Generate Output timeout issue

To resolve unable to process document before allowed time error:

  1. Open the %OutputGenDir%/conf/client/outputtypes.xml file.
  2. Locate the identified output type in the error message.
    For example:
    <outputtype name="Dita2Pdf-IXIA" timeout="60000" system="false">
       <preprocessing>
          <preprocessor name="dita2pdf-ixia" />						
       </preprocessing>
       <renderer/>
    </outputtype>
    The timeout value is specified in milliseconds. In the default configuration, it's set to 60 seconds.
  3. Increase the timeout value.
    For example, increase it to 500 seconds:
    <outputtype name="Dita2Pdf-IXIA" timeout="500000" system="false">
       <preprocessing>
          <preprocessor name="dita2pdf-ixia" />						
       </preprocessing>
       <renderer/>
    </outputtype>
  4. Save and close the file.
  5. Restart CCMS Output Generator and try again.

If the problem still occurs, set the timeout to a higher value and try again.