Why does MadCap IXIA CCMS show a Synchronize Thumbnails error?

Users with laptops who switch networks frequently can receive this error.

Description

MadCap IXIA CCMS shows a Synchronize Thumbnails has encountered a problem error. This error can occur for users with laptops who change networks frequently.

Solution

If a user needs to travel or switch between a WI-FI and network cable connection, ensure they close MadCap IXIA CCMS, change location or network, and launch MadCap IXIA CCMS again.