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CCMS Administration Guides for 7.0 for On-Premise Deployments

CCMS Administration Guide for On-Premise Deployments
Output Generator Administration Guide
Integrating DTDs into IXIASOFT CCMS
OTRS Quick Reference
Admin FAQs
Notices

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OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
Creating tickets

OTRS Quick Reference
How to effectively use the online ticket-reporting system for reporting any issues to IXIASOFT.
- Using OTRS
- Creating tickets
  - Create a new ticket directly in OTRS
    You can create tickets directly in OTRS.
  - Create a new OTRS ticket via email
  - OTRS priorities
  - Providing information to IXIA CCMS Customer Support
    When creating a ticket in OTRS, MadCap Software's online ticket-reporting system, you must provide all the necessary information related to your deployment and the issue you have encountered.
  - Log files and other information that may be requested by IXIASOFT Support
    The following is a list of the types of log and configuration files that IXIA CCMS Customer Support may request when diagnosing an issue.
- Searching for tickets
- Reviewing tickets
- Copyright notice

Creating tickets

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