Add links to bug tracking system in Dynamic Grid

In IXIASOFT CCMS, users can specify the bug number that they are fixing when they release an object. You can specify the URL of your bug tracking system in the textmlservercfg.properties configuration file so that clicking on the bug number opens the bug in a browser.

When users release an object related to a bug fix, they can specify the bug number in the Tracker link field:
Figure: Tracker link in IXIASOFT CCMS Web
Tracker link field

The link to the bug appears in any Dynamic Grid in IXIASOFT CCMS Web:

Release History with tracker link
And users can also see it in the Revision History in IXIASOFT CCMS Desktop:
Release History with tracker link
Note: You should make these configuration changes in the Test environment and test them before copying them to the Production environment. In a dedicated SaaS deployment, after testing the changes, ask IXIASOFT Customer Support to copy the changes to the Production environment.
  1. In the TEXTML Administration perspective, connect to your server.
  2. Locate the textmlservercfg.properties file in the repository's /system/conf collection.
  3. Check out the file and open it for editing.
  4. Locate the following line at the end of the file: 
    #Don't remove this line. It is required for proper parsing of the file
  5. Before this line, add the following lines if they do not already exist: 
    #Enable the following line if you want to enable support for tracker web linking
tracker.url=<URL_of_Tracking_system>%TRACKER.ID%
    Note: If these lines already exist, uncomment the second line by deleting #.
  6. Add your URL.
    • <URL_of_Tracking_system> is the URL of the tracking system
    • %TRACKER.ID% is the location of the bug ID

    For example, if your URL for Bugzilla is this:

    http://bugzilla-cms.acme.local/show_bug.cgi?id=1552

    Then you would configure the URL like this:

    tracker.url=http://bugzilla-cms.acme.local/show_bug.cgi?id=%TRACKER.ID%

    Or if your URL for JIRA is this:

    https://home.acme.com/jira/browse/acmedoc-56

    Then you would configure the URL like this:

    tracker.url=https://home.acme.com/jira/browse/%TRACKER.ID%
  7. Save, close, and check in the file.
  8. Inform users of the changes.
    The changes will be applied automatically once users close and then reopen their IXIASOFT CCMS Desktop. Users can also apply the changes without restarting their CCMS Desktop by clicking IXIASOFT CCMS > Synchronize Configuration.
  9. Inform users of the changes and request that they close and reopen their CCMS Desktop to apply the changes.