Remove replication before updating Web client

If your deployment uses replication, you must remove the replication before updating IXIASOFT CCMS Web.

Some deployments of IXIASOFT CCMS use replication for geographically distributed teams. It creates one or more copies of the Content Store, which are synchronized with the primary Content Store to provide read caching for the distributed teams.

If these replications are not removed before the upgrade, they can can cause performance issues after the upgrade.

  1. Stop the CCMS Web service:
    SystemSteps
    Windows
    1. On the IXIASOFT CCMS Web Server, click Start > Control Panel > Administrative Tools.
    2. Double-click Services.

      The Services dialog opens. By default, the service is run as the Local System account.

    3. Select the Ixiasoft Tomcat CCMS service in the services list.
    4. Beside the list of services, click Stop the service.

    The Status column changes for the Ixiasoft Tomcat CCMS service.
    Linux
    • To stop the CCMS Web service, use this command as root:
      systemctl stop [APP_NAME]

    In the command, [APP_NAME] is the name you set for the CCMS Web service.
  2. Open the TEXTML Administration perspective and connect to the server.
  3. Right-click on the server, and select Get Replication Statistics.
  4. Look for entries that have secondary server IDs that end in Web platform.
  5. Copy the replication IDs for those entries.
    For example, you can copy them into a text file.
  6. Right click on the Content Store, and select Remove a Subscription.
  7. Paste a replication ID into the field, and click OK.
  8. Repeat for each replication ID.
  9. Right-click on the server, and select Get Replication Statistics again.
    If the report still has secondary server IDs that end in Web platform, repeat the steps above until there are none.
Once all subscriptions have been removed, you can upgrade CCMS Web.