Troubleshooting: Error "Unable to process document before allowed time" is returned

When generating the output for a large document, the following message may be returned:

Generate Output timeout issue

This message indicates that the time required to process the output is longer than the timeout configured in the Output Generator for this output type.

To solve this issue:

  1. Open the %OutputGenDir%/conf/client/outputtypes.xml file.
  2. Locate the output type that is returning the error message.
    For example:
    <outputtype name="Dita2Pdf-IXIA" timeout="60000" system="false">
       <preprocessing>
          <preprocessor name="dita2pdf-ixia" />						
       </preprocessing>
       <renderer/>
    </outputtype>
    The timeout value is specified in milliseconds. In the default configuration, it's set to 60 seconds.
  3. Increase the timeout value.
    For example, increase it to 500 seconds:
    <outputtype name="Dita2Pdf-IXIA" timeout="500000" system="false">
       <preprocessing>
          <preprocessor name="dita2pdf-ixia" />						
       </preprocessing>
       <renderer/>
    </outputtype>
  4. Save and close the file.
  5. Restart the Output Generator and try again.

If the problem still occurs, set the timeout to a higher value and try again.