Connect to RDP server for the first time in a dedicated SaaS deployment

Connecting to IXIASOFT CCMS Desktop for the first time in a dedicated SaaS deployment involves downloading a remote desktop connection to your computer and using it.

1. If you have never logged in to any component of IXIASOFT CCMS before, change your temporary password in remote desktop.
   1. In a web browser, go to the IXIASOFT CCMS landing page for your installation.
      The landing page is specified in your account creation email message from IXIASOFT. For example, enter https://customer-ccms.ixiasoft.net/, where customer is the domain that was specified in the email.
      
   2. Click Change password.
   3. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
      Troubleshooting: You received this error message:

      The user name or password that you entered is not valid. Try typing it again.

      Check that the username and domain are correct, and that you used a backslash "\" after the domain.

   4. Enter your current password, which is specific to IXIASOFT CCMS.
   5. Enter your new password twice.
      Passwords for users in dedicated SaaS deployments must meet the following requirements:

      • Are at least 8 characters long. Your company might have increased this length requirement.
      • Excludes your name, username, and domain name
      • Does not contain spaces

      • Contains characters from three of the following four categories:

        • Uppercase alphabet characters (A–Z)
        • Lowercase alphabet characters (a–z)
        • Arabic numerals (0–9)
        • These non-alphanumeric characters: ~!#$%^*?_-+=
   6. Click Sign in.
   Tip: If you cannot remember your current password, ask your IXIASOFT CCMS administrator to contact IXIASOFT Customer Support to request a password reset.
2. On the landing page, click IXIASOFT CCMS Desktop.
3. Log in to the remote desktop server:
   1. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
   2. Enter your password, which is specific to IXIASOFT CCMS.
   3. Click Sign in.
   
4. Click the IXIASOFT CCMS Desktop icon to download an RDP file, and save the file to your local machine.
   
5. (Optional): To change how much screen space the RDP session uses at launch, do the following:
   1. On your local machine, right-click the RDP file icon and select Edit.
      A Remote Desktop Connection dialog opens.
   2. Click the Display tab.
   3. In Display Configuration, adjust the slider.
   4. Uncheck Use all my monitors for the remote session.
   5. Click Connect.
6. If asked whether you "trust the publisher", select the checkbox next to Don't ask me again for this remote connections from this publisher, and click Connect.
7. In the Windows Security dialog box, enter your credentials:
   1. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
      Troubleshooting: You received this error message:

      The user name or password that you entered is not valid. Try typing it again.

      Check that the username and domain are correct, and that you used a backslash "\" after the domain.

   2. Enter your password, which is specific to IXIASOFT CCMS.
      Even if you use common company credentials for CCMS Web, you must use IXIASOFT-specific credentials for CCMS Desktop.
   3. Click OK.
   The Remote Desktop Connection window opens. Inside the new window, you will see the IXIASOFT CCMS Desktop icon on the Desktop.

   Troubleshooting: You received this error message:

   The remote resource can't be reached. 
   Check your connection and try again or ask your network administrator for help.

   The RDP protocol might be blocked in your corporate network. Contact your IT, and ask to allow RDP on port 443.