Uninstall IXIASOFT CCMS Web (Windows)

You can uninstall IXIASOFT CCMS Web using the command prompt.

1. If it will be reused, make a copy of the properties.txt file.
2. If you use SSL between the browser and the web server, you can save the SSL certificates for later use:
   • If the certificate is a JKS certificate for Tomcat, open the %TomcatDir%/conf/server.xml file, locate the line that contains the following string, get the file location from the @keystoreFile attribute, copy the file and make note of the values (if present) for the @keystorePass, @keyAlias, and @keyPass attributes:

     <Connector protocol="org.apache.coyote.http11.Http11NioProtocol" ...>

     You can keep a copy of the JKS certificate if your reverse proxy server supports it. If your reverse proxy does not support JKS certificates, you must re-issue the certificate for the format supported by your reverse proxy server. It is not possible to convert a JKS file into a different certificate format file because the Java keytool.exe does not support exporting the private key value.

   • If you have an OpenSSL Certificate (a public and private key file), open the %TomcatDir%/conf/server.xml file, locate the line that contains the following string, get the file locations from the @SSLCertificateFile and @SSLCertificateKeyFile attributes, copy the file and make note of the value (if present) for the @SSLPassword attribute:

     <Connector protocol="org.apache.coyote.http11.Http11AprProtocol" ...>

     You can keep a copy of the OpenSSL certificate to reuse it with your reverse proxy. If your reverse proxy does not support a separate private and public file, you can convert the certificate files to a format supported by your reverse proxy server with the openssl command, which is available as open source software.

3. Check in all locked objects through IXIASOFT CCMS Web.
4. Open the Services window.
5. Right-click Ixiasoft Tomcat service, and click Stop.
   Note: The name of the service can depend on how the service was named in your deployment.
6. Uninstall the web server by opening a command window and running the following command:

   c:\ixiasoft\ccms\apache-tomcat-9.0.8\bin\tomcat9.exe //DS//tomcat-cms

7. Delete the C:\ixiasoft-ccms\ccms-web folder.