Can insufficient RAM cause errors when importing?

Errors often occur when the server with IXIASOFT CCMS installed runs out of memory while associating the content with the DRM branches.

Description

While checking the imported content, you find issues like these:

  • Objects do not have a primary version
  • Containerref elements are in the wrong place
  • Objects are locked
Note: It is hard to fix these errors in the content after they happen. Import content to a test environment first, where such errors can be identified earlier.

Solution

Change the amount of RAM used by CCMS Desktop:

  1. Open the eclipse.ini file located in your packaging directory (for example, C:\temp\desktop-packages\prod\eclipse.ini).
  2. Change -Xmx1024m to a higher value, such as -Xmx8192m.
  3. Save and close the file.