If the installation of IXIASOFT CCMS Web Server was not successful, you must address the issues and run the
installation script again.
-
Resolve errors:
-
In the location where you extracted the package, open
the installation.log file in a
text editor.
If the installation.log file does not exist, ensure that the
installation directory did not have a space in its name.
-
Look for the
Error
messages.
-
Fix the issues.
-
Delete the Tomcat service, if it was installed.
For Windows:
- Click the Windows Start menu, right-click Command Prompt, and select Run as administrator.
- Enter the following command:
[IXIASOFT_PATH]\apache-tomcat-9.0.43\bin\tomcat9.exe //DS//[TOMCAT_SERVICE_NAME]
Where [IXIASOFT_PATH]
and [TOMCAT_SERVICE_NAME]
are the values you configured in the properties.txt file.
For Linux:
/sbin/chkconfig --del [TOMCAT_SERVICE_NAME]
rm /etc/init.d/[TOMCAT_SERVICE_NAME]
Where [TOMCAT_SERVICE_NAME]
is the value you configured in the properties.txt file.
-
Delete the Tomcat folder from the path that you specified as
the IXIASOFT_PATH parameter in the
properties.txt file.
- Delete the backup directory from the installation directory.
-
Run the installation script again.