Troubleshooting

This section describes issues that may occur when deploying the Eclipse package and starting the IXIASOFT CCMS Desktop for the first time.

Illegal Key Size error

If the following error is generated when a user first tries to log in using Kerberos authentication:
java.security.InvalidKeyException:illegal Key Size

Then the Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files is required and not installed on the client. To solve this issue, see the Java Download site for more information (http://www.oracle.com/technetwork/java/javase/downloads/index.html).

Eclipse behaves erratically

If a user complains that CCMS Desktop behaves erratically, this may indicate that the workspace is corrupted. Ask your users to create a new workspace; if it solves the problem, this confirms that the user workspace is corrupted.

To create a new workspace:
  1. From the Eclipse menu, select File > Switch Workspace. > Other...
  2. Enter a new workspace path.
If creating a new workspace solves the problem:
  1. Delete the old (corrupted) workspace.
    Note: If the workspace contained locked files—which store changes made to a topic and not yet committed to the server—they will be lost if you delete the workspace. To keep these changes, please contact IXIASOFT Support before deleting the workspace. Note that if you decide to delete the workspace without keeping the changes, when users open the CCMS Desktop in the new workspace, these locked topics will be displayed in purple. Users must revert these topics to the server version by selecting the topics, right-clicking, and choosing Replace with Server Revision.
  2. Rename the new (working) workspace to the old workspace's name.

    Keeping the original name ensures that batch file that starts and updates CCMS Desktop will continue to work properly.

  3. Ask your users to reconfigure their workspace.