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Installing IXIASOFT CCMS 6.3 Components

Deploying IXIASOFT CCMS Desktop
Installing IXIASOFT CCMS Web
Installing IXIASOFT CCMS Output Generator
Installing IXIASOFT CCMS Scheduler
Notices

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Installing IXIASOFT CCMS Web
Install Guide for administrators on how to install IXIASOFT CCMS Web for their on-premise deployment.
Troubleshooting an IXIASOFT CCMS Web Installation
Before you contact IXIASOFT Support, you can attempt to locate and resolve the issue.

Installing IXIASOFT CCMS Web
Install Guide for administrators on how to install IXIASOFT CCMS Web for their on-premise deployment.
- Copyright notice
- Introduction to Installing IXIASOFT CCMS Web
  This document provides the procedures to install and configure IXIASOFT CCMS Web 6.3.
- Preparing for the IXIASOFT CCMS Web installation
  Before installing IXIASOFT CCMS Web, there are several prerequisites that need to be met.
- Installing the IXIASOFT CCMS Web Server
  Installing the IXIASOFT CCMS Web Server requires a download, some pre-configuration, an installation script, and a framework extension.
- (Optional) Setting up a reverse proxy
  If you decided earlier to use a reverse proxy, the procedure you follow depends on your operating system.
- Establishing a minimal configuration for IXIASOFT CCMS Web
  A few key configurations are required for IXIASOFT CCMS Web to behave as expected.
- Deploying IXIASOFT CCMS Web to users
  Deploying IXIASOFT CCMS Web to users involves simply ensuring users have the required permissions and sending them the URL.
- Troubleshooting an IXIASOFT CCMS Web Installation
  Before you contact IXIASOFT Support, you can attempt to locate and resolve the issue.
  - Verify the Tomcat installation using the Tomcat Administration Console
    If you have any question about whether Tomcat was installed successfully, you can verify it by opening the Tomcat Administration Console and confirming that the application is running.
  - Use the Apache Tomcat logs to investigate errors
    If the installation.log file listed Installation successful but you are still experiencing issues with the Tomcat service, review the Tomcat logs.
  - Troubleshooting: Duplicate assignments
    Depending on how you configured your roles, some users might see what appears to be duplicate assignments on their Assignments page in IXIASOFT CCMS Web.
  - Providing information to IXIASOFT Customer Support
    When creating a ticket in OTRS, IXIASOFT's online ticket-reporting system, ensure that you provide all the necessary information related to your deployment and the issue you have encountered.

Troubleshooting an IXIASOFT CCMS Web Installation

Before you contact IXIASOFT Support, you can attempt to locate and resolve the issue.

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