Understanding context maps

A context map is one of the top-level maps that a topic is in. You designate one of these maps as the context map for that topic, and IXIASOFT CCMS Web uses the designated context map to resolve any values or references defined at the map level.

For example, if you have a topic that uses keys, CCMS Web uses the context map to resolve the values of these keys. Without the context map, any keys would not resolve properly. If a topic is in multiple maps, you can choose which map to designate as its context map. You can designate the context map for a topic in IXIASOFT CCMS Desktop.

Choosing a context map in CCMS Web

In some cases, you can also choose what context map to use in IXIASOFT CCMS Web. For example, in Search you must choose the context map for a topic before editing it so that IXIASOFT CCMS Web knows which context map to use.

No context map

In some cases topics might have no context map. This can happen if a topic is created in CCMS Desktop where context maps are not automatically designated for new topics. Or topics might have no context map because they were removed from a map in CCMS Desktop.

You can designate a context map for these topics either in CCMS Desktop or when editing the topic in CCMS Web, but you must add them to a map first.