Change your password in a dedicated SaaS deployment

When your password expires in a dedicated SaaS deployment, you can change it by using the IXIASOFT CCMS landing page.

If SSO is implemented with IXIASOFT CCMS, this procedure applies only to passwords for CCMS Desktop because passwords for CCMS Web are managed by your company's identity provider.
  1. Change the password by using the IXIASOFT CCMS landing page:
    1. In a web browser, go to the IXIASOFT CCMS landing page for your installation.
      The landing page is specified in your account creation email message from IXIASOFT. For example, enter https://customer-ccms.ixiasoft.net/, where customer is the domain that was specified in the email.
      IXIASOFT CCMS landing page
    2. Click Change password.
    3. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
      Note: Be sure to enter the domain and backslash "\" before your username.
    4. Enter your current password, which is specific to IXIASOFT CCMS.
    5. Enter your new password twice.
    6. Click Sign in.
  2. If you cannot remember your current password, ask your administrator to contact IXIASOFT Customer Support to request a password reset.
  3. Verify the change by logging in to IXIASOFT CCMS.