Troubleshoot your login to CCMS Web in a dedicated SaaS deployment

If you cannot log into IXIASOFT CCMS Web in a dedicated SaaS deployment, you can change an expired password or request a password reset.

The most common reason for not being able to log into CCMS Web is an expired password. Passwords expire at regular intervals, such as every 60 days or every 90 days. You can ask your administrator what the password expiry policy is for your organization.
  1. If you have never logged in to CCMS Web before, ask the IXIASOFT CCMS administrator if you have been added as a user in IXIASOFT CCMS.
  2. If your company has configured SSO in IXIASOFT CCMS, contact your corporate IT about a possible expired password.
  3. If your company has not configured SSO in IXIASOFT CCMS, assume that your IXIASOFT-specific password has expired and change it:
    1. In a web browser, go to the IXIASOFT CCMS landing page for your installation.
      For example, enter https://company-ccms.ixiasoft.net/ where company is the name of your organization.
      IXIASOFT CCMS landing page
    2. Click Change password.
    3. Enter your domain\username where domain either uses the format company-ccms or is a domain specified by your company.
    4. Enter your current password, which is specific to IXIASOFT CCMS.
    5. Enter your new password twice.
    6. Click Sign in.
    Tip: If you cannot remember your current password, ask your administrator to contact IXIASOFT Customer Support to request a password reset.