Reporting issues with performance on IXIASOFT TEXTML Server

When you report performance issues, provide logs and information about the operating system.

Note: This applies only to On-Premise deployments.

If IXIASOFT TEXTML Server is experiencing performance issues:

  • Provide a copy of the TEXTML Server logs with the UserID as an attachment. The TEXTML Server logs are available in %ProgramData%\IxiaSoft\TextmlServer43\Log.
  • If you have not already done so, enable the logcalls log, which can done by editing the TextmlServerCfg.xml file setting that says: <LogCalls>False</LogCalls> to <LogCalls>True</LogCalls>. The resulting logcallsYYYY-MM-DD.txt will appear in the TEXTML Server log directory.
  • (Linux) Use the top command to display CPU processes. Provide the process size and available memory.
  • (Windows) Open performance counters and provide the average disk queue length from the logical disk where the Content Store is installed.
  • Provide the name of the operating system and version.
  • Provide the total memory on the system.