Enabling email notifications for changes to topics, maps or images

You can configure IXIASOFT CCMS to send an email to Reviewers when a topic, map, or image is open and available in IXIASOFT CCMS Web.

For the email notification to work, the trigger for the assigned content objects (i.e. topics, maps, and images), must be enabled in the triggers.xml configuration file and the activity report must be configured in the Scheduler.

  1. Expand the Content Store's Repository node and browse to /system/conf/ to locate the file.
  2. Check out triggers.xml and open it for editing.
  3. Locate the trigger for email notifications for the content objects that are assigned. For example, find the following: 
    <!-- trigger that creates the tickets for email notifications when assigned -->
  4. Remove the <!-- comment tag before the <trigger> element and the --> comment tag after </trigger> to enable the trigger .
    For example: 
    <trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="map" schedule="after">
		<parameters>
			<param name="valid-status" value="Authoring:*"/>
		</parameters>
	</trigger>
	<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="topic" schedule="after">
		<parameters>
			<param name="valid-status" value="Authoring:*"/>
		</parameters>
	</trigger>
	<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="mailTicket" objtype="image" schedule="after">
		<parameters>
			<param name="valid-status" value="Authoring:*"/>
		</parameters>
	</trigger>
  5. Save, close, and Check In the file.
  6. Inform users of the changes.
    The changes will be applied automatically once users close and then reopen their IXIASOFT CCMS Desktop. Users can also apply the changes without restarting their IXIASOFT CCMS Desktop by clicking IXIASOFT CCMS > Synchronize Configuration. Additionally, have an administrator refresh IXIASOFT CCMS Web Server so that users will see the change reflected there.
  7. Optional: Configure the activity report in the Scheduler, if it is not already configured.
    For more information, see how to configure the CCMSActivityReport job in the Installing CCMS Scheduler.
  8. Optional: Customize the email template used when the notification email is sent.
    For more information, see how to customize the change_status_ticket.xsl template in the Installing CCMS Scheduler.