Why does DITA CMS show a Synchronize Thumbnails error?

Users with laptops who switch networks frequently can receive this error.

Symptom

DITA CMS shows a Synchronize Thumbnails has encountered a problem error.

Problem

This error can occur for users with laptops who change networks frequently.

Solution

If a user needs to travel or switch between a WI-FI and network cable connection, ensure they close DITA CMS, change location or network, and launch DITA CMS again.