The End of the Technical Writer? 2.0
For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest…
How to Enhance Customer Experience with an Omnichannel Content Strategy
The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved…
A Better PDF Plugin: Using the topic2fo.xsl File instead of custom.xsl
In my book DITA For Print, I explain how to create a custom PDF plugin. The method I outline there…
5 Tips from an IXIASOFT Tech Writer on Using IXIASOFT CCMS
IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in…
The Path to Information 4.0
What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart…
Another ISO Standard! IEEE-ISO 82 079
Are you a competent technical communicator? The creation of information for use shall be assigned to competent persons (*) (*)…
Why GitHub + an XML Editor Is not a Substitute for a CCMS
There is no doubt that GitHub is a great resource, and I use it to host sample DITA files that…
What are production metrics? (Pt. 1)
What are production metrics, and why should we measure them? In a nutshell, production metrics provide the ability to: Set…
Ericsson and DITA: Content Reuse and DITA Metrics (Pt. 2)
Ericsson and DITA Many customer product information groups at Ericsson are dependent on organization and product areas. Ericsson delivers customer…
Creating a Content Inventory
A content set grows organically over time. It’s created over many years, by many writers with many different writing styles…
IXIASOFT Excited to Announce the Expansion of its European Team
MONTREAL (PRWEB) January 29, 2019 A new series about IXIASOFT CCMS, DITA, and the techcomm industry. The team supports a growing…
DITA XML: 5 Tips for Getting Started
DITA XML can be daunting, especially for newcomers from authoring environments like MS Word. The fundamentals of good technical writing,…