Connect to RDP server for the first time in a dedicated SaaS deployment
Connecting to IXIASOFT CCMS Desktop for the first time in a dedicated SaaS deployment involves downloading a remote desktop connection to your computer and using it.
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If you have never logged in to any component of
IXIASOFT CCMS before, change your temporary
password in remote desktop.
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In a web browser, go to the IXIASOFT CCMS landing page for your installation.
For example, enter https://company-ccms.ixiasoft.net/ where company is the name of your organization.
- Click Change password.
- Enter your domain\username where domain either uses the format company-ccms or is a domain specified by your company.
- Enter your current password, which is specific to IXIASOFT CCMS.
- Enter your new password twice.
- Click Sign in.
Tip: If you cannot remember your current password, ask your administrator to contact IXIASOFT Customer Support to request a password reset. -
In a web browser, go to the IXIASOFT CCMS landing page for your installation.
- On the landing page, click IXIASOFT CCMS Desktop.
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Log in to the remote desktop server:
- Enter your domain\username where domain either uses the format company-ccms or is a domain specified by your company.
- Enter your password, which is specific to IXIASOFT CCMS.
- Click Sign in.
- Click the IXIASOFT CCMS Desktop icon to download an RDP file, and save the file to your local machine.
- On your local machine, double-click the RDP file icon, which launches a Remote Desktop Connection window.
- When asked if you "trust the publisher", select the check box next to Don't ask me again for this remote connections from this publisher, and click Connect.
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In the Windows Security dialog box, enter your
credentials:
- Enter your domain\username where domain either uses the format company-ccms or is a domain specified by your company.
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Enter your password, which is specific to IXIASOFT CCMS.
Even if you use common company credentials for CCMS Web, you must use IXIASOFT-specific credentials for CCMS Desktop.
- Click OK.
The Remote Desktop Connection window opens. - Inside the new window, double-click the IXIASOFT CCMS Desktop icon.