Configuring anti-virus scanning on the client

Having an anti-virus program perform real-time scanning of the IXIASOFT CCMS Desktop installation directory and workspace folder can reduce the performance of the IXIASOFT CCMS Desktop.

Therefore, the anti-virus must be configured to prevent real-time scanning of certain files and ports, as follows:

• Exclude the IXIASOFT CCMS Desktop communication ports (1501, 1500, and 2500 by default) from being scanned by the anti-virus program.
• Exclude the folder where Eclipse is installed. These files have a ZIP signature and the anti-virus usually tries to open each of them for scanning, which can result in performance degradation.
• Exclude the workspace folder where Eclipse stores documents for the IXIASOFT CCMS Desktop. All files in this folder are only used by the IXIASOFT CCMS Desktop and are never executed. Most of the files are XML files. Other files of type ZIP, PDF, JPG, GIF, and PNG can also be present, as well as any other type of file that can be handled by the IXIASOFT CCMS Desktop plug-in through resources.

Note that regular scanning (manual or scheduled) can still be performed, if required.